At Boss Mode ("we," "us," or "our"), we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through https://bossmode.net ("Site"). This policy is compliant with UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
1. Digital Products
Due to the nature of digital products, you do not have an automatic right to cancel once access has been granted or the product has been downloaded, in accordance with the Consumer Contracts Regulations 2013. By purchasing a digital product, you consent to immediate access and waive your 14-day cancellation right.
However, we want you to be satisfied with your purchase, so we offer discretionary refunds under certain conditions.
2. Discretionary Refunds
Refunds may be granted at our sole discretion under the following circumstances:
Duplicate purchases.
Technical issues that prevent product access and cannot be resolved within 7 business days.
Where products are not as described or are defective, in accordance with the Consumer Rights Act 2015.
To request a refund under these conditions, contact us at within 14 days of your purchase with details and proof of the issue.
3. Subscription Services
If you subscribe to a recurring service, you may cancel at any time to avoid future charges. No refunds will be provided for previous billing periods. Cancellation requests must be made before the next billing cycle.
4. Chargebacks
Initiating a chargeback without contacting us first to resolve the issue will result in the immediate termination of your account and access to our products/services.
5. Contact Us
For refund inquiries or to exercise your consumer rights, please contact us at: Email:
Boss Mode
https://bossmode.net
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